Journal of Social Knowledge Education (JSKE)
type: channel
description: Journal of Social Knowledge Education (JSKE) is a double-blind peer-reviewed journal dedicated to advancing knowledge and research, assessment, teaching, and learning in the field of social science education both in Indonesia and in the global context of developing countries. The Journal of Social Sciences Education (JSKE) publishes research studies that use various qualitative and/or quantitative methods and approaches in the field of Social Sciences at the formal school, vocational school and college levels. Recent advances in research in teaching, learning and assessment can thus contribute to social studies education policy and practice. This journal encompasses original research articles, including Integrated Social Science Education, Geography Education, Economic Education, History Education, Accounting Education, Ethno-social pedagogy, Tourism and Hospitality Education, and Character Education.
publisher: Cahaya Ilmu Cendekia Publisher
language: en
publication name: Journal of Social Knowledge Education (JSKE)
issn: 2722-0451
copyright: Authors who publish with this journal agree to the following terms: Authors retain copyright and acknowledge that the Journal of social knowledge education (JSKE) is the first publisher licensed under a Creative Commons Attribution 4.0 International License. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges and earlier and greater citation of published work.
items: Understanding Geography Learning Achievement: The Role of Parental Attention and Physical Learning Environment among High School Students
items: Unpacking the link between principals’ Transformational Leadership and Social Science teachers’ Constructivist Instructional Practices in High School
items: Public Service Interactions and Patient Satisfaction: The Influence of Healthcare Worker Performance at Masohi Regional General Hospital, Central Maluku Regency
items: Electronic-Based Government Systems, Institutional Capacity Building, and Public Service Performance in Ambon City
items: Social Dynamics of Collaborative Management in Coastal Conservation: Community Participation in Negeri Lima, Central Maluku
items: Digital Public Services and Community Access: Effectiveness of the Digital Village Application (DIGIDES) in Waiheru Village, Ambon City
items: Work Environment Conditions and Their Influence on Employee Performance within a Public Service Organization: Evidence from the Ambon City Environmental and Waste Management Agency
items: Public Policy Evaluation of Free Health Social Security: Social Equity, Governance, and Access in Maluku Province
items: The Influence of Parental Socioeconomic Status and Educational Attainment on Students’ Motivation to Pursue Upper Secondary Education
items: The Influence of Discipline and Employee Perfomance on the Quality of Public Services at the Department Environment and Waste Management of Ambon City
items: Public Service Effectiveness and Taxpayer Satisfaction in a Social Governance Perspective
items: The Influence of Public Service Quality in the Health Sector on Public Satisfaction at the Lateri Village Community Health Center, Baguala District, Ambon City
items: Infrastructure and Paramedic Competence in Enhancing Community Satisfaction: Implications for Public Health Service at Rumah Tiga Community Health Center, Ambon
items: Teaching and Advocating Green Skills for Students as Social Agents: Sustainability Education Practices of Public-School Teachers at the Secondary Level
items: The Effect of Service Quality and Atmosphere on Revisit Intention to Klewer Market a Social Economic
items: The Influence of the Utilization of the PLN Mobile Application on Customer Satisfaction in Ambon City
items: Social Loyalty Behavior in Digital Banking Usage: The Role of E-Service Quality, E-System Quality, and Social Trust
items: Pre-service Teachers’ Language Sensitivity Experiences and Endeavors During Internship Program: Insights for Character and Social Education
items: Corporate Social Responsibility Disclosure as a Social Legitimacy Mechanism and Profitability on Mining Firm Value 2021-2024
items: Sustainability Signaling and Firm Value: Carbon Emission Disclosure and Environmental Performance Ratings in Shaping Firm Value in Indonesia
items: Managerial Decisions and Organizational Policies in Shaping Profitability of Food and Beverage Companies
items: Corporate Governance, Firm Size, and Organizational Performance: Evidence From Indonesia’s Energy Sector
items: Entrepreneurship Education and Business Students’ Entrepreneurial Intention: Implications for Social Science Education
items: Influencers’ Impact on Moral Degradation of Betawi Generation Alpha in Shaping Pancasila Character Values
items: Preventive Character Education Strategies against the Negative Impact of Social Media Influencers on the Betawi Alpha Generation
items: Analysis of DigiDes Use and Community Satisfaction in Halong Village: Public Service and Local Governance Perspective
items: Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia
items: Impact of Job Satisfaction and Organizational Culture on Service Quality in Central Maluku Regency
items: Building Cultural Resilience and Societal Value: A Socio-Educational Analysis of Creative Entrepreneurship in the Indonesian Music Industry
items: Multidimensional Tourism Development Strategy as a Driver of the Creative Economy: A Study of the Pahlawan Street Center Area in Madiun City

Understanding Geography Learning Achievement: The Role of Parental Attention and Physical Learning Environment among High School Students
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description: Purpose of the study: This study aims to examine the relationships between parental attention, the physical learning environment, and Geography learning achievement among high school students. It also aims to determine the combined contribution of parental attention and the physical learning environment to students’ Geography learning achievement. Methodology: Quantitative correlational research design; survey method; structured questionnaire; documentation of Geography achievement scores; proportional random sampling; 105 high school students as respondents; Likert-scale instrument; Kolmogorov–Smirnov normality test; linearity test; multicollinearity test; Pearson product-moment correlation; multiple linear regression; SPSS statistical software. Main Findings: Parental attention was positively associated with Geography learning achievement (r = 0.425, p < 0.001). The physical learning environment was positively associated with Geography learning achievement (r = 0.466, p < 0.001). Together, parental attention and the physical learning environment significantly predicted Geography learning achievement (R = 0.574, R² = 0.330, p < 0.001). Parental attention contributed more strongly than the physical learning environment. Novelty/Originality of this study: This study integrates parental attention and the physical learning environment within a Geography education framework and evaluates their individual and combined contributions to learning achievement. Unlike previous studies that focused on general academic performance, this research specifically examines Geography learning achievement, providing empirical evidence on how family support and home learning conditions jointly influence student outcomes.
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creator: Claire Chambers
creator: Antonia Ria Issaura
creator: Mousumi Boral
creator: Aeshah Mujahid
creator: Ghufran Jafar Ismail
rights: Copyright (c) 2026 Claire Chambers, Antonia Ria Issaura, Mousumi Boral, Aeshah Mujahid, Ghufran Jafar Ismail https://creativecommons.org/licenses/by/4.0
date: 2026-05-31
publication date: 2026-05-31
starting page: 363
ending page: 378
doi: 10.37251/jske.v7i3.3410

Unpacking the link between principals’ Transformational Leadership and Social Science teachers’ Constructivist Instructional Practices in High School
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description: Purpose of the study: This study examined the direct relationship between principals’ transformational leadership on social science teachers’ constructivist instructional practices among high school teachers in Cambodia. It aims to determine how the four dimensions of transformational leadership predict specific social science constructivist instructional practices such as teachers’ autonomy support, teachers’ support and feedback, and cooperative learning which addressing critical literature gap on leadership and social science education. Methodology:The research employed a quntative design via adapted questionnaires administered to 615 social science teachers across 39 Cambodian high schools in 10 provinces. To ensure robust results, the study utilized a series of statistical techniques which included comfirmatory factor analysis for validity, reliability analysis, birvariate correlations, and multiple regression analysis to examine how transformational leadership dimensions predict various subscales of constructivist instructional practices. Main Findings: The analysis revealed that all four transformational leadership dimensions significantly and positively predicted social science teachers’ constructivist instructional practces, explaining 27% to 38% of the variance. Notably idealized influenceemerged as the strongest predictor, (highlighting the principals’role as an ethical role model). Ultimately, transformational leadership fostered a collaborative environment that encouraged social science teachers to embrace student centered strategies in term of teachers’ autonomy support, teachers’ support and feedback, and cooperative learning techniques in their classrooms. Novelty/Originality of this study: This study provides rare empirical evidence directly linking transformational leadership to social science teachers’ constructivist instructional practices within the specific context of secondary education in Cambodia. By identifying idealized influence as a prim…
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creator: Sam OL Nguon
creator: Bunhe Hart
creator: Chantheng Meak
rights: Copyright (c) 2026 Sam OL Nguon, Bunhe Hart, Chantheng Meak https://creativecommons.org/licenses/by/4.0
date: 2026-05-23
publication date: 2026-05-23
starting page: 271
ending page: 285
doi: 10.37251/jske.v7i3.3008

Public Service Interactions and Patient Satisfaction: The Influence of Healthcare Worker Performance at Masohi Regional General Hospital, Central Maluku Regency
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description: Purpose of the Study: This study examines the influence of healthcare worker performance on patient satisfaction at Masohi Regional General Hospital, Central Maluku Regency, by positioning hospital care as a public service interaction shaped by social relations, patient perceptions, communication, and trust. Methodology: This study used a quantitative explanatory design. Data were collected from 50 patients through accidental sampling using a structured questionnaire measured with a five-point Likert scale. Validity and reliability testing, simple linear regression, t-test, and coefficient of determination analysis were conducted using statistical software. Main Findings: The findings show that healthcare worker performance has a positive and statistically significant influence on patient satisfaction. This result indicates that patient satisfaction is not only a managerial indicator, but also a social expression of trust, perceived fairness, respect, responsiveness, and the quality of interaction between citizens and public service providers. In a regional public hospital, timely service, empathy, clear communication, and professional behavior shape patients' experiences of access, dignity, and confidence in public institutions. Novelty/Originality of This Study: This study contributes to social science and public administration literature by interpreting patient satisfaction as a social outcome of public service relations rather than merely a medical service indicator. It provides contextual evidence from a regional public hospital in eastern Indonesia, where resource limitations, post-pandemic pressures, and unequal access shape patient experiences and expectations.
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creator: Melisa Karim Mahu
creator: Petronela Sahetapy
creator: Jeanly Waisapy
rights: Copyright (c) 2026 Melisa Karim Mahu, Petronela Sahetapy, Jeanly Waisapy https://creativecommons.org/licenses/by/4.0
date: 2026-05-25
publication date: 2026-05-25
starting page: 286
ending page: 292
doi: 10.37251/jske.v7i3.2722

Electronic-Based Government Systems, Institutional Capacity Building, and Public Service Performance in Ambon City
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description: Purpose of the study: This study analyzes the influence of the Electronic-Based Government System (SPBE) and human resource capacity on employee performance at the Office of Communication, Informatics, and Encryption of Ambon City, while interpreting both variables as part of institutional capacity building and social learning in digital governance reform. Methodology: A quantitative survey approach was used. Data were collected through closed-ended questionnaires distributed to all 21 employees and analyzed using validity, reliability, classical assumption, multiple regression, t-test, F-test, and coefficient of determination procedures. Main Findings: SPBE implementation and human resource capacity have positive and significant effects on employee performance, both partially and simultaneously. SPBE strengthens coordination, data transparency, administrative efficiency, and service responsiveness, while human resource capacity supports digital literacy, adaptability, problem solving, and institutional learning. Novelty/Originality of this study: This study reframes SPBE as a socio-technical system and human resource capacity as collective learning within local government. It connects quantitative performance analysis with the social dynamics of decentralized digital governance in Eastern Indonesia.
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creator: Revaalya Nurlatu
creator: Stanislaus Kostka Ohoiwutun
creator: Julia Theresia Patty
rights: Copyright (c) 2026 Revaalya Nurlatu, Stanislaus Kostka Ohoiwutun, Julia Theresia Patty https://creativecommons.org/licenses/by/4.0
date: 2026-05-23
publication date: 2026-05-23
starting page: 254
ending page: 261
doi: 10.37251/jske.v7i3.2721

Social Dynamics of Collaborative Management in Coastal Conservation: Community Participation in Negeri Lima, Central Maluku
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description: Purpose of the Study: This study aims to analyze collaborative management in coastal conservation programs in Negeri Lima, Leihitu Subdistrict, Central Maluku Regency, by examining how planning, organizing, commanding, coordinating, and controlling functions are practiced through multi-stakeholder participation. Methodology: This study employed a qualitative descriptive design. Data were collected through observation, semi-structured interviews, documentation review, and literature study. Fifteen informants were selected purposively from Harmoni Alam Indonesia, village government, marine and fisheries authorities, environmental organizations, and community members. Data were analyzed through reduction, display, thematic interpretation, and verification. Main Findings: The findings show that collaborative management strengthened stakeholder interaction, shared responsibility, and community involvement in coastal conservation. Planning and organizing created clearer program direction, while commanding and coordinating encouraged collective action. However, unequal participation, limited technical capacity, weak communication mechanisms, and non-standardized monitoring reduced the depth of collaboration. These conditions reveal that conservation is not only ecological work but also a social process involving power relations, trust, local knowledge, and institutional learning. Novelty/Originality of this Study: This study contributes by applying Henri Fayol's classical management functions to analyze collaborative coastal conservation in a small-island village context. It offers a socio-managerial perspective that links stakeholder participation, community agency, and coastal governance, thereby enriching studies on collaborative management in coastal societies.
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creator: Fathir Muhlis Soulisa
creator: Josep Antonius Ufi
creator: Maryam Salampessy
rights: Copyright (c) 2026 Fathir Muhlis Soulisa, Josep Antonius Ufi, Maryam Salampessy https://creativecommons.org/licenses/by/4.0
date: 2026-05-22
publication date: 2026-05-22
starting page: 245
ending page: 253
doi: 10.37251/jske.v7i3.2720

Digital Public Services and Community Access: Effectiveness of the Digital Village Application (DIGIDES) in Waiheru Village, Ambon City
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description: Purpose of the study: This study analyzes the effectiveness of the Digital Village Application (DIGIDES) in improving administrative public services, service access, citizen participation, and community satisfaction in Waiheru Village, Baguala District, Ambon City. Methodology: This study employed a descriptive qualitative approach. Data were collected through direct observation, semi-structured interviews, and documentation involving village officials, the application operator, and community beneficiaries. Data were analyzed through reduction, display, verification, and interpretation based on public service effectiveness indicators. Main Findings: The findings show that DIGIDES has improved service accuracy, administrative efficiency, population data management, and transparency for village officials and digitally capable residents. However, its community-level use remains limited because of uneven digital literacy, inadequate socialization, operator dependency, and unstable internet connectivity. These constraints affect service access, restrict citizen participation, and create uneven changes in village governance: residents who are digitally literate benefit from faster services, while older residents, low-literacy groups, and people with limited internet access remain dependent on face-to-face assistance. Novelty/Originality of this study: This study combines effectiveness analysis with a social impact perspective by treating village digitalization not merely as a technological innovation but as a public service process that shapes inclusion, access, participation, and relations between village officials and citizens.
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creator: Galih Dito Kuncoro
creator: pieter sammy Soselisa
creator: Ivonny Yeany Rahanra
rights: Copyright (c) 2026 Galih Dito Kuncoro, pieter sammy Soselisa, Ivonny Yeany Rahanra https://creativecommons.org/licenses/by/4.0
date: 2026-05-22
publication date: 2026-05-22
starting page: 236
ending page: 244
doi: 10.37251/jske.v7i3.2719

Work Environment Conditions and Their Influence on Employee Performance within a Public Service Organization: Evidence from the Ambon City Environmental and Waste Management Agency
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description: Purpose of the study: This study aims to examine the effects of physical and non-physical work environments on employee performance at the Ambon City Environmental and Waste Management Agency and to measure the magnitude of their partial and simultaneous influences on work outcomes. Methodology: This quantitative study employed structured questionnaires as research instruments, a survey method, and multiple linear regression analysis. Data were processed using IBM SPSS Statistics software. Respondents were all employees of the Ambon City Environmental and Waste Management Agency, selected through a census technique, and measured using Likert-scale items. Main Findings: The results show that the physical work environment significantly affects employee performance, while the non-physical work environment also has a positive and significant influence. Simultaneously, both variables strongly predict performance levels. Regression coefficients indicate that non-physical aspects contribute more dominantly, and the model explains a substantial proportion of performance variance among employees in the organization. These findings highlight the importance of improving workplace conditions in public sector institutions to enhance the quality of public service delivery and organizational responsiveness to community needs. Furthermore, a supportive work environment contributes not only to employee productivity but also to broader social welfare by enabling government agencies to perform their public duties more effectively. Novelty/Originality of this study: This study offers new empirical evidence from eastern Indonesia’s municipal environmental sector by integrating physical and non-physical workplace factors with integrity-related organizational issues. It advances existing knowledge by providing context-specific data for public agencies managing sanitation services and by supplying a practical model for targeted workplace improvement policies.
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creator: Muhammad Isa Pelu
creator: Hendry Selanno
creator: Jeanly Waisapy
rights: Copyright (c) 2026 Muhammad Isa Pelu, Hendry Selanno, Jeanly Waisapy https://creativecommons.org/licenses/by/4.0
date: 2026-03-28
publication date: 2026-03-28
starting page: 198
ending page: 207
doi: 10.37251/jske.v7i2.2788

Public Policy Evaluation of Free Health Social Security: Social Equity, Governance, and Access in Maluku Province
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description: Purpose of the study: This study evaluates the implementation of the free public health insurance program managed by the Maluku Provincial Health Office, focusing on policy performance, social equity, governance capacity, and access for low-income and vulnerable communities in an archipelagic setting. Methodology: This study employed a descriptive qualitative approach with a public policy evaluation design. Data were collected through observation, in-depth semi-structured interviews, and document analysis. Informants were selected purposively from health officials, program administrators, and beneficiary communities. Data were analyzed through data reduction, thematic categorization, data display, conclusion drawing, and source triangulation. Main Findings: The program reduces financial barriers and improves formal access to health services for disadvantaged groups. Administrative performance is relatively effective, particularly through same-day activation and interagency verification mechanisms. However, fiscal limitations, uneven health infrastructure, data governance problems, weak information dissemination, and geographic fragmentation across islands continue to limit substantive equity. Novelty/Originality of this study: This study provides a theory-based evaluation of provincial-level health insurance implementation using William N. Dunn's policy evaluation framework. It explicitly links effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy to welfare state theory, social protection, distributive justice, decentralized governance, and spatial access in an archipelagic region.
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creator: Fajar Pelu
creator: Mohamad Arsad Rahawarin
creator: Hengky Virgo Richardo Pattimukay
rights: Copyright (c) 2026 Fajar Pelu, Mohamad Arsad Rahawarin, Hengky Virgo Richardo Pattimukay https://creativecommons.org/licenses/by/4.0
date: 2026-05-21
publication date: 2026-05-21
starting page: 228
ending page: 235
doi: 10.37251/jske.v7i3.2718

The Influence of Parental Socioeconomic Status and Educational Attainment on Students’ Motivation to Pursue Upper Secondary Education
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description: Purpose of the study: This study aims to analyze the influence of parental socioeconomic status and parental education level on students' motivation to continue their education to senior high school level in Lagos, Nigeria, both partially and simultaneously, in order to understand family factors that influence students' educational sustainability. Methodology: This study employed a quantitative approach with a descriptive-correlational design. The sampling technique used simple random sampling of 36 parents in Lagos, Nigeria. Data collection was conducted through questionnaires, observations, structured interviews, and documentation. Data analysis used multiple linear regression with the assistance of IBM SPSS Statistics 21 software, including tests for normality, linearity, multicollinearity, heterogeneity, and autocorrelation. Main Findings: The results of the study indicate that parental economic status and parental education level simultaneously significantly influence students' motivation to continue their education to high school. Parental education level has the most dominant influence compared to economic status. The coefficient of determination value of 0.994 indicates that both variables are able to explain 99.4% of the variation in students' motivation to continue their education. Novelty/Originality of this study: The novelty of this study lies in its integrated analysis of the influence of socioeconomic status and parental education level on students' motivation to pursue higher secondary education in an urban Nigerian context. This study provides new insights into the dominance of parental education over economic factors in shaping students' educational motivation.
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creator: Bridget Uwameiye
creator: Oladitan Sam Tunde
creator: Nyamonge Kenya
creator: Sopho Midelashvili
creator: Svitlana Syn'ohub
rights: Copyright (c) 2026 Bridget Uwameiye, Oladitan Sam Tunde, Nyamonge Kenya, Sopho Midelashvili, Svitlana Syn'ohub https://creativecommons.org/licenses/by/4.0
date: 2026-05-30
publication date: 2026-05-30
starting page: 308
ending page: 318
doi: 10.37251/jske.v7i3.3241

The Influence of Discipline and Employee Perfomance on the Quality of Public Services at the Department Environment and Waste Management of Ambon City
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description: Purpose of the study: This study aims to analyze the influence of work discipline and employee performance on the quality of public services at the Department of Environmental Affairs and Waste Management of Ambon City. Public service quality reflects the government’s capacity to fulfill community needs and expectations, particularly in waste management services that directly affect environmental cleanliness, public health, and community satisfaction. Methodology: This research employed a quantitative survey approach involving employees directly engaged in waste management services. Data were collected through structured questionnaires using a five-point Likert scale to measure work discipline, employee performance, and public service quality. Instrument validity and reliability were tested prior to analysis. The data were analyzed using descriptive statistics and multiple linear regression, supported by classical assumption tests to ensure the reliability of the regression model. Main Findings: The results show that work discipline has a positive and significant effect on public service quality. Employee performance also has a positive and significant effect. Simultaneously, both variables significantly influence service quality with a strong coefficient of determination. Disciplined behavior and optimal performance substantially improve reliability, responsiveness, assurance, empathy, and tangible aspects of public services. Novelty/Originality of this study: This study provides an integrated quantitative analysis of discipline and performance as simultaneous determinants of service quality in the municipal waste management sector, offering empirical evidence to strengthen citizen-oriented local governance.
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creator: Tri Hemat Br Manurung
creator: Pieter Sammy Soselisa
creator: Julia Theresia Patty
rights: Copyright (c) 2026 Tri Hemat Br Manurung, Pieter Sammy Soselisa, Julia Theresia Patty
date: 2026-03-31
publication date: 2026-03-31
starting page: 218
ending page: 227
doi: 10.37251/jske.v7i2.2805

Public Service Effectiveness and Taxpayer Satisfaction in a Social Governance Perspective
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description: Purpose of the study: This study aims to analyze the effect of service effectiveness on taxpayer satisfaction at the Regional Revenue Agency of Maluku Province, specifically in Motor Vehicle Tax payment services at One-Stop Administration Services Office Waihaong Ambon. The research positions taxpayer satisfaction not only as an administrative performance indicator but also as a reflection of governance quality, institutional legitimacy, and the relational dynamics between government and citizens within a decentralized public administration framework. Methodology: This study employed a quantitative survey approach involving taxpayers who directly accessed Motor Vehicle Tax payment services. Respondents were selected using an incidental sampling technique based on their direct service experience. Data were collected through structured Likert-scale questionnaires measuring service effectiveness (service speed, procedural accuracy, clarity of information, accessibility, and officer professionalism) and taxpayer satisfaction. Instrument validity and reliability tests were conducted prior to analysis. Data were analyzed using descriptive statistics and simple linear regression with SPSS software, including hypothesis testing (t-test) and coefficient of determination (R²). Main Findings: The findings indicate that service effectiveness has a positive and statistically significant effect on taxpayer satisfaction. The regression results demonstrate that improvements in service speed, procedural clarity, accessibility, and officer professionalism directly increase satisfaction levels. The coefficient of determination shows that service effectiveness explains a substantial proportion of variance in taxpayer satisfaction. These results confirm that effective public service delivery not only enhances citizen satisfaction but also strengthens public trust, perceptions of administrative fairness, and institutional legitimacy in regional tax administration. Novelty/Originality of …
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creator: Sarah Ayu Hutahaean
creator: Mohamad Arsad Rahawarin
creator: Pieter Sammy Soselisa
rights: Copyright (c) 2026 Sarah Ayu Hutahaean, Mohamad Arsad Rahawarin, Pieter Sammy Soselisa
date: 2026-03-31
publication date: 2026-03-31
starting page: 208
ending page: 217
doi: 10.37251/jske.v7i2.2801

The Influence of Public Service Quality in the Health Sector on Public Satisfaction at the Lateri Village Community Health Center, Baguala District, Ambon City
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description: Purpose of the study: This study aims to analyze the effect of public service quality in the health sector on community satisfaction as service users at the Lateri Village Community Health Center, Baguala District, Ambon City. From a public administration perspective, healthcare services are positioned as an integral part of public service delivery, which constitutes the government’s responsibility in fulfilling citizens’ basic rights and in promoting responsive and accountable governance. Methodology: A quantitative explanatory design was employed using simple linear regression analysis. Data were collected from 80 service users through a structured questionnaire based on a five-point Likert scale. Service quality indicators were adapted from established healthcare quality frameworks and reinterpreted within a public service governance perspective. Statistical analysis was conducted using SPSS after validity, reliability, and classical assumption testing. Main Findings: The findings indicate that public healthcare service quality has a positive and significant effect on community satisfaction. Improvements in accessibility, efficiency, humane interaction, and service reliability contribute to more favorable citizen evaluations of public service performance. These results suggest that service quality functions not only as an operational standard but also as a governance mechanism that shapes public trust and institutional legitimacy at the local level. Novelty/Originality of this study: This study provides empirical contributions to the development of public administration by integrating health service quality dimensions into a public service analysis framework. It enriches the social science literature, particularly in the study of public service quality and community satisfaction in primary healthcare services. Furthermore, the study offers practical implications for improving the performance of public sector organizations, especially Community Health Centers (Pus…
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creator: Elisabet Saurma Sidabutar
creator: Zainal Abidin Rengifurwarin
creator: Pieter Sammy Soselisa
rights: Copyright (c) 2026 Elisabet Saurma Sidabutar, Zainal Abidin Rengifurwarin, Pieter Sammy Soselisa
date: 2026-03-30
publication date: 2026-03-30
starting page: 187
ending page: 197
doi: 10.37251/jske.v7i2.2785

Infrastructure and Paramedic Competence in Enhancing Community Satisfaction: Implications for Public Health Service at Rumah Tiga Community Health Center, Ambon
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description: Purpose of the study: This study aims to examine whether facilities and infrastructure, as well as the competence of health workers, influence community satisfaction at Puskesmas Rumah Tiga in Ambon City Methodology: The study uses a quantitative explanatory approach. Data were collected through questionnaires distributed to 50 patients who received services at Puskesmas Rumah Tiga during the research period. Respondents were selected using accidental sampling, based on their availability at the time of data collection.The questionnaire measured three variables: facilities and infrastructure, health workers’ competence, and community satisfaction. All items were assessed using a five-point Likert scale. The data were analyzed using multiple linear regression with SPSS to determine both partial and simultaneous effects of the independent variables on community satisfaction. Main Findings: These findings make an important contribution to social science by demonstrating how the quality of physical resources and the competence of health workers shape community perceptions of public services. From a social and policy perspective, the results underscore the need for simultaneous investment in infrastructure and human resource development to enhance health service performance, strengthen public governance, and promote inclusive social development through responsive and citizen-oriented service delivery Novelty/Originality of This Study: This study provides empirical evidence from a primary healthcare center in Ambon City, Maluku Province. Research examining similar variables has mostly been conducted in western Indonesia, particularly in Java and Sumatra. Studies focusing on eastern Indonesian urban contexts remain relatively limited.The findings highlight the importance of improving both service facilities and staff competence to enhance community satisfaction. For local health administrators and policymakers, the results suggest that efforts to strengthen infrastructure …
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creator: Sindy Erawaty Simamora
creator: Normawati Normawati
creator: Hengky Virgo Richardo Pattimukay
rights: Copyright (c) 2026 Sindy Erawaty Simamora, Normawati Normawati, Hengky Virgo Richardo Pattimukay
date: 2026-03-28
publication date: 2026-03-28
starting page: 179
ending page: 186
doi: 10.37251/jske.v7i2.2784

Teaching and Advocating Green Skills for Students as Social Agents: Sustainability Education Practices of Public-School Teachers at the Secondary Level
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description: Purpose of the study: The study explores how public secondary teachers teach and advocate green skills for students, highlighting the need for promoting sustainable living and economies in the future. Methodology: Using the descriptive-survey design of quantitative research, eighty-six (86) teachers in public secondary schools in a province in the Philippines are surveyed using a questionnaire with a validity index of 0.98 (excellent) and reliability index of 0.962 (excellent). The gathered data are then analyzed using mean, standard deviation, and t-test. Main Findings: The findings show that public secondary school teachers emphasize immersive, participatory, and interdisciplinary learning when teaching green skills into their classroom practices, revealing the importance of green skills as integral soci-environmental competencies. However, they still need to provide holistic and comprehensive support for developing these skills outside of the classroom. To ensure a more thorough approach to fostering green skills in students, the curriculum can be enhanced to include sustainable development and environmental literacy, and teachers can get professional development to improve their ability to work with organizations and institutions. The study reveals a discrepancy between the actual teaching of green skills and their advocacy, calling for an intensive and sustainable approach to strengthening academic integration as well as sustainable community practice in green education. Novelty/Originality of this study: The study contributes to the body of knowledge by examining the extent to which teaching and advocating green skills can lead to improved teacher professional development initiatives and partnerships for sustainable development, thereby bridging the gap between theoretical frameworks and practices.
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creator: Arlene A Zabala
creator: Ryan R Pecson
rights: Copyright (c) 2026 Arlene A Zabala, Ryan R Pecson
date: 2026-03-26
publication date: 2026-03-26
starting page: 170
ending page: 178
doi: 10.37251/jske.v7i2.2759

The Effect of Service Quality and Atmosphere on Revisit Intention to Klewer Market a Social Economic
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description: Purpose of the study: This study aims to determine the effect of service quality and atmosphere on the intention to revisit Klewer Market in Surakarta City amidst digital competition with the ease of online fahion purchases that have changed consumer behavior and decreased visits to physical markets. Methodology: This study used quantitative methods with 100 respondents who had visited in the last six months. Data collection techniques were conducted through surveys, while data analysis techniques used descriptive or inferential statistical analysis. All data were processed using SPSS version 25 software to ensure the accuracy of the test results. Main Findings: The results show that service quality and atmosphere have a significant partial and simultaneous effect on the intention to revisit. As a social space, traditional markets facilitate community interaction activities. Service quality and atmosphere that support these activities are crucial for the sustainability of this social institution. Novelty/Originality of this study: This study offers a new perspective by repositioning traditional markets not only as economic entities, but also as dynamic social spaces. Its novelty lies in the integration of service quality and atmosphere as stimulants for community social activities, which are key to the sustainability of social institutions amid modernisation.
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creator: Muhammad Ilham Masyary
creator: Darsono
creator: Kurniawati Darmaningrum
rights: Copyright (c) 2026 Muhammad Ilham Masyary, Darsono, Kurniawati Darmaningrum
date: 2026-03-26
publication date: 2026-03-26
starting page: 159
ending page: 169
doi: 10.37251/jske.v7i2.2730

The Influence of the Utilization of the PLN Mobile Application on Customer Satisfaction in Ambon City
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description: Purpose of the study: This study aims to examine the effect of PLN Mobile application utilization on customer satisfaction in Ambon City, with a specific focus on user experiences in Poka Village as part of evaluating local-level e-Government implementation. Methodology: This study employed a quantitative associative approach using a structured questionnaire with a five-point Likert scale. Data were collected from 96 PLN Mobile users through purposive sampling. Statistical analysis was conducted using SPSS, including descriptive statistics, classical assumption tests, simple linear regression, t-test, and coefficient of determination analysis. Main Findings: The results indicate that PLN Mobile utilization has a significant and positive effect on customer satisfaction. Regression analysis shows a strong positive relationship between variables, with PLN Mobile utilization explaining 52% of the variance in customer satisfaction, confirming the effectiveness of digital public services. Novelty/Originality of this study: This study provides localized empirical evidence from eastern Indonesia, a region underrepresented in prior research. By focusing on community-level experiences in Ambon City, it enriches e-Government literature and offers practical insights for improving digital public service delivery in regional and developing contexts.
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creator: Vivi Varisa Achmad
creator: Pieter Sammy Soselisa
creator: Hengky Virgo Richardo Pattimukay
rights: Copyright (c) 2026 Vivi Varisa Achmad, Pieter Sammy Soselisa, Hengky Virgo Richardo Pattimukay
date: 2026-03-25
publication date: 2026-03-25
starting page: 150
ending page: 158
doi: 10.37251/jske.v7i2.2717

Social Loyalty Behavior in Digital Banking Usage: The Role of E-Service Quality, E-System Quality, and Social Trust
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description: Purpose of the study: The purpose of this study is to examine the effect of e-service quality, e-system quality, and e-trust on e-loyalty among users of the Wondr By BNI digital banking application in Surakarta, using a quantitative approach and multiple linear regression analysis. Methodology: This study employed a quantitative survey method using a structured questionnaire based on a five-point Likert scale. Data were collected from 160 Wondr By BNI application users in Surakarta. Multiple linear regression analysis was conducted using IBM SPSS Statistics version 23 to examine the relationships among variables. Main Findings: The results indicate that e-service quality, e-system quality, and e-trust have positive and significant effects on e-loyalty among Wondr By BNI application users. E-trust shows the strongest influence on e-loyalty. Simultaneously, the three variables significantly affect e-loyalty, with an adjusted R² value of 0.710, indicating substantial explanatory power of the model. Within the digital social context, these results emphasize the crucial role of public trust in strengthening long-term user relationships with digital banking platforms. Furthermore, enhanced e-loyalty has broader socio-economic implications, as it supports sustainable digital banking adoption, promotes financial inclusion, and reinforces public confidence in the digital financial ecosystem. Novelty/Originality of this study: This study offers early empirical evidence on user e-loyalty toward the newly launched Wondr By BNI application, released in July 2024, by specifically examining e-system quality, e-service quality, and e-trust in the Surakarta region. It contributes new regional insights by integrating system quality, service quality, and trust to explain user loyalty in emerging digital banking adoption contexts.
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creator: Noviana Indriastuti
creator: Kurniawati Darmaningrum
creator: Atik Lusia
rights: Copyright (c) 2026 Noviana Indriastuti, Kurniawati Darmaningrum, Atik Lusia
date: 2026-03-23
publication date: 2026-03-23
starting page: 139
ending page: 149
doi: 10.37251/jske.v7i2.2716

Pre-service Teachers’ Language Sensitivity Experiences and Endeavors During Internship Program: Insights for Character and Social Education
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description: Purpose of the study: What teachers say in class affects learners' behaviours and understanding. As a harbinger of equitable and transformative education, teachers are mandated to promote sensitivity and inclusivity, making it imperative to conduct studies contextualizing preparatory practices to equip future teachers (pre-service teachers) in fostering inclusive education and social inclusion as part of their internship program. Methodology: The study examines the challenges experienced, strategic measures applied, and instructional resources utilized by pre-service teachers in promoting language sensitivity practices among public secondary schools during their student teaching program through the lens of descriptive qualitative (exploratory study) research. Fifteen (15) pre-service teachers acting as team leaders in their respective schools in the City of Balanga and Bataan, Philippines, handling Grades 7 to 10 students, are purposively selected as key informants for the interview. Upon validation of the research instrument, data gathering commenced, assuring compliance with stringent research protocols (i.e., anonymity, consent, and data confidentiality). Thematic analysis, proposed by Braun and Clarke (2006), is employed for the data analysis. Main Findings: The findings reveal that teaching language sensitivity faces key challenges, including a lack of awareness, peer influence, and the normalization of insensitive language. Such challenges may implicate character education initiatives, specifically in catapulting the roles of student-teachers as agents of social value formation. However, strategies to address such challenges are evident, such as vocabulary building, creating safe learning environments, and experiential learning. Instructional resources range from visual aids and reflective writing to multimedia resources and interactive activities. Novelty/Originality of this study: The study posits novelty in its approach in contextualizing language sensitivi…
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creator: Ryan Pecson
creator: Normita Lugtu
rights: Copyright (c) 2026 Ryan Pecson, Normita Lugtu
date: 2026-01-31
publication date: 2026-01-31
starting page: 78
ending page: 88
doi: 10.37251/jske.v7i1.2700

Corporate Social Responsibility Disclosure as a Social Legitimacy Mechanism and Profitability on Mining Firm Value 2021-2024
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description: Purpose of the study: This study investigates the effect of corporate social responsibility disclosure as a social legitimacy mechanism and profitability on firm value in the mining industry. Methodology: This research employs secondary data derived from annual financial statements and sustainability reports of mining companies listed on the Indonesia Stock Exchange. A causal associative quantitative approach with purposive sampling was utilized. Data analysis involved multiple linear regression, classical assumption testing, and descriptive statistical analysis, processed using IBM SPSS Statistics software. Main Findings: The results show that corporate social responsibility disclosure has a positive and statistically significant effect on firm value in the mining sector. In contrast, profitability does not have a significant partial effect on firm value. However, when examined simultaneously, corporate social responsibility disclosure and profitability jointly have a significant influence on firm value. Novelty/Originality of this study: This study offers originality by examining corporate social responsibility disclosure based on the Global Reporting Initiative Standards 2021 as a mechanism of social legitimacy in explaining firm value in the mining sector. Using recent panel data from 2021 to 2024 in Indonesia, the findings demonstrate that corporate social responsibility disclosure plays a more decisive role than profitability in shaping firm value, particularly in industries with high social and environmental exposure.
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creator: Intan Riyani Fatimah
creator: Syahriar Abdullah
creator: Supartini Supartini
creator: Susilaningtyas Budiana Kurniawati
rights: Copyright (c) 2026 Intan Riyani Fatimah, Syahriar Abdullah, Supartini Supartini, Susilaningtyas Budiana Kurniawati
date: 2026-03-23
publication date: 2026-03-23
starting page: 127
ending page: 138
doi: 10.37251/jske.v7i2.2675

Sustainability Signaling and Firm Value: Carbon Emission Disclosure and Environmental Performance Ratings in Shaping Firm Value in Indonesia
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description: Purpose of the study: This study aims to analyze the effect of carbon emission disclosure and the environmental performance ratings of the corporate environmental performance rating program on firm value, both partially and simultaneously, in companies listed on the Indonesia Stock Exchange for the period 2022–2024. Methodology: This study employs a quantitative causal-comparative approach using secondary data from corporate and regulatory disclosures. Carbon emission disclosure is treated as a form of corporate social accountability, reflecting firms’ responses to environmental expectations. Firm value is measured using Tobin’s Q, while environmental performance is represented by the environmental performance ratings, which function as a public policy instrument implemented by the Indonesian government. Statistical analysis is used to examine how public regulation shapes market responses to corporate environmental accountability. Main Findings: The results indicate that carbon emission disclosure does not have a significant effect on firm value. The environmental performance have a negative and significant effect on firm value. Simultaneously, carbon emission disclosure and the environmental performance ratings do not have a significant effect on firm value, indicating that environmental information is not yet a major consideration for investors. Novelty/Originality of this study: This study offers novelty by re-examining the effect of carbon emission disclosure and the environmental performance ratings on firm value using the most recent data from the 2022–2024 period. It assesses whether environmental aspects have been utilized by investors as signals in firm valuation and provides empirical contributions to environmental accounting literature and the formulation of sustainable business policies.
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creator: Linda Dwi Puspita Sari
creator: Syahriar Abdullah
creator: Supartini Supartini
creator: Susilaningtyas Budiana Kurniawati
rights: Copyright (c) 2026 Linda Dwi Puspita Sari, Syahriar Abdullah, Supartini Supartini, Susilaningtyas Budiana Kurniawati
date: 2026-03-20
publication date: 2026-03-20
starting page: 116
ending page: 126
doi: 10.37251/jske.v7i2.2668

Managerial Decisions and Organizational Policies in Shaping Profitability of Food and Beverage Companies
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description: Purpose of the study: This study aims to analyze the impact of production costs, marketing expenses, and sales volume on the profitability of food and beverage companies listed on the Indonesia Stock Exchange during the period from 2021 to 2024, both individually and collectively. Methodology: This research employs a quantitative approach using causal associative research methods. The data utilized consists of secondary data acquired from the annual financial reports of companies in the food and beverage subsector listed on the Indonesia Stock Exchange and the official websites of these companies. The selection of samples in this study utilizes the purposive sampling method. Data analysis was carried out utilizing multiple linear regression with the assistance of SPSS software version 27. Main Findings: The research results indicate that production costs have a significant impact on the profitability of the company. Marketing expenses have been shown to have a significant impact on the profitability of a company. The sales volume also has a significant impact on the company's profitability. At the same time, production costs, marketing costs, and sales volume together have a significant impact on the profitability of companies in the food and beverage subsector that are listed on the Indonesia Stock Exchange. Novelty/Originality of this study: The originality of this study is found in the application of a ratio-based measurement approach for production costs and marketing expenses, as well as the use of asset turnover ratios as a proxy for sales volume. This approach aims to reduce bias from differences in company size, thereby enhancing the accuracy of the test results. In addition, this research presents the latest empirical evidence from the post-pandemic period within the food and beverage industry in Indonesia.
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creator: Audita Karisma Jati
creator: Syahriar Abdullah
rights: Copyright (c) 2026 Audita Karisma Jati, Syahriar Abdullah
date: 2026-01-31
publication date: 2026-01-31
starting page: 68
ending page: 77
doi: 10.37251/jske.v7i1.2667

Corporate Governance, Firm Size, and Organizational Performance: Evidence From Indonesia’s Energy Sector
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description: Purpose of the study: The main purpose of this study is to examine the relationship between corporate governance, firm size, and financial performance. Methodology: This study employs a quantitative research approach using secondary data obtained from annual reports and audited financial statements of energy companies listed on the Indonesia Stock Exchange. The sample was selected through purposive sampling, and the data were analyzed using multiple linear regression with SPSS. Main Findings: The results indicate that the audit committee has a significant relationship with financial performance, while managerial ownership, institutional ownership, and firm size do not show a significant relationship. Simultaneously, corporate governance and firm size are not significantly associated with financial performance. Research Novelty/Originality: This study contributes to the governance literature by examining corporate governance mechanisms as institutional and organizational structures within the Indonesian energy sector during the 2021–2024 period, providing recent empirical evidence amid economic uncertainty and energy transition dynamics.
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creator: Nadiya Nur Rahma Fatikha
creator: Syahriar Abdullah
rights: Copyright (c) 2026 Nadiya Nur Rahma Fatikha, Syahriar Abdullah
date: 2026-01-31
publication date: 2026-01-31
starting page: 55
ending page: 67
doi: 10.37251/jske.v7i1.2666

Entrepreneurship Education and Business Students’ Entrepreneurial Intention: Implications for Social Science Education
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description: Purpose of the study: This study investigates the influence of entrepreneurship education on the entrepreneurial intention of college business students at Kalinga State University. The research examined students’ perceptions of four dimensions of entrepreneurship education: entrepreneurial university climate, entrepreneurship curricula, entrepreneurial knowledge, and entrepreneurial skills. Methodology: This study employed a quantitative research approach, particularly a descriptive–correlational design. Data were collected from 48 graduating Bachelor of Science in Entrepreneurship students using total population sampling. A standardized questionnaire with established validity and reliability was administered to gather responses from the students. Main Findings: Entrepreneurial knowledge (M = 4.38, SD = 0.575) and entrepreneurship curricula (M = 4.32, SD = 0.653) received the highest ratings, followed by entrepreneurial skills (M = 4.24, SD = 0.657). Entrepreneurial university climate, while rated lowest, still obtained a positive evaluation (M = 4.01, SD = 0.740). Entrepreneurial intention was likewise high (M = 4.28, SD = 0.690), reflecting strong entrepreneurial aspirations among students. Pearson correlation analysis revealed that entrepreneurship curricula (r = 0.443, p = 0.002) and entrepreneurial skills (r = 0.431, p = 0.002) were significantly and positively associated with entrepreneurial intention. In contrast, the entrepreneurial university climate and entrepreneurial knowledge were not statistically significant. Novelty/Originality of this study: Previous studies primarily examined entrepreneurship education as a single construct influencing entrepreneurial intention. The author has not found research that simultaneously tests entrepreneurial university climate, curricula, knowledge, and skills within Economic Education and social learning frameworks. This study integrates these dimensions to explain how educational processes shape economic behavior and …
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creator: Gretchen Bangguiyac
rights: Copyright (c) 2026 Gretchen Bangguiyac
date: 2026-03-20
publication date: 2026-03-20
starting page: 105
ending page: 115
doi: 10.37251/jske.v7i2.2647

Influencers’ Impact on Moral Degradation of Betawi Generation Alpha in Shaping Pancasila Character Values
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description: Purpose of the study: This study aims to analyze the impact of social media influencers on the moral degradation of Betawi Generation Alpha and its implications for shaping character based on Pancasila values. Methodology: This research employed a qualitative design using a phenomenological approach. Data were collected through in-depth interviews, classroom and social observations, and documentation. Informants consisted of five Generation Alpha children, two teachers, two parents, and two community leaders selected through purposive and snowball sampling techniques. Data analysis followed the interactive model proposed by Miles and Huberman. Main Findings: The findings reveal that social media influencers exert a substantial influence on the character development of Betawi Generation Alpha. Early exposure to digital technology, intensive social media use, and limited parental supervision position influencers as prominent role models in children’s daily lives. Consequently, there is a noticeable decline in religious commitment, moral and ethical conduct, responsibility, national (Pancasila) values, and Betawi socio-cultural identity, as reflected in changes in behavior, language patterns, discipline, and cultural awareness. Novelty/Originality of This Study:This study contributes novel insights by contextualizing the influence of social media influencers within Betawi local culture and Pancasila-based character education. It highlights the interaction between digital exposure, moral internalization failure, and the erosion of local cultural values, offering an integrated perspective that enriches current discussions on character education in the digital era.
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creator: Anastya Basyith Ad Dauwi
creator: Evi Dalilah
creator: Ella Yanova
creator: Mercynda Putri
creator: Yohamintin Yohamintin
rights: Copyright (c) 2026 Anastya Basyith Ad Dauwi, Evi Dalilah, Ella Yanova, Mercynda Putri, Yohamintin Yohamintin
date: 2026-01-20
publication date: 2026-01-20
starting page: 47
ending page: 54
doi: 10.37251/jske.v7i1.2553

Preventive Character Education Strategies against the Negative Impact of Social Media Influencers on the Betawi Alpha Generation
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description: Purpose of the study: This study focuses on the influence of social media influencers on Generation Alpha within the Betawi community, aiming to examine how digital media exposure shapes children’s moral values, communication ethics, and cultural identity in traditional societies facing rapid digital globalization. Methodology: This study employed a qualitative research methodology using a phenomenological approach to explore participants’ lived experiences and perspectives. Data were collected through in-depth interviews and participant observations conducted in several Betawi communities and schools. This approach enabled a comprehensive understanding of how influencer-driven digital content affects communication practices, behavioral norms, and the internalization of moral values within the Betawi socio-cultural context Main Findings: The findings indicate that exposure to influencer-generated content has contributed to shifts in moral reasoning, communication ethics, and cultural awareness among Generation Alpha. Children tend to adopt informal communication styles, reduced respect-based interaction patterns, and value orientations that differ from traditional Betawi norms. These changes are shaped by digital social environments, family mediation, and peer interactions, reflecting broader transformations in social behavior in the digital era. From a social studies perspective, these findings imply the need to integrate character education that emphasizes ethical communication, cultural literacy, and critical media awareness into learning practices. Social studies education can serve as a strategic space to strengthen students’ moral judgment and cultural identity amid ongoing digital influences Novelty/Originality of this study: This study offers originality by foregrounding the role of influencers and digital content creators in shaping character values, communication ethics, and cultural identity among Generation Alpha within a specific indigenous cultural con…
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creator: Evi Dalilah
creator: Anastya Basyith Ad Dauwi
creator: Ella Yanova
creator: Mercynda Putri
creator: Yohamintin Yohamintin
rights: Copyright (c) 2026 Evi Dalilah, Anastya Basyith Ad Dauwi, Ella Yanova, Mercynda Putri, Yohamintin Yohamintin
date: 2026-01-16
publication date: 2026-01-16
starting page: 38
ending page: 46
doi: 10.37251/jske.v7i1.2416

Analysis of DigiDes Use and Community Satisfaction in Halong Village: Public Service and Local Governance Perspective
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description: Purpose of the study: This study aims to analyze how the use of the DigiDes digital village service application influences community satisfaction in Negeri Halong, Baguala District, Ambon City. Methodology: This study employed a quantitative approach using a structured questionnaire distributed to DigiDes users. Data were processed using the IBM SPSS Statistics 25 software, utilizing validity tests, reliability tests, descriptive analysis, and simple linear regression to measure the influence of the application on community satisfaction. Main Findings: The results showed that the use of the DigiDes application has a positive and significant influence on community satisfaction, particularly in terms of service efficiency, accessibility, and accuracy. Increased use of DigiDes corresponds to higher satisfaction levels, indicating strong community acceptance of digital public services. These findings suggest improvements in village governance through more transparent and responsive services, strengthened state–citizen relations, and ongoing digital-based social transformation at the village level. Novelty/Originality of this study: This study provides new insights into how digital village service applications operate in small-scale community settings, specifically in Negeri Halong. It contributes to the development of knowledge on grassroots digital governance and demonstrates how localized digital innovations can enhance service quality and citizen satisfaction in rural and semi-urban Indonesian contexts.
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creator: Jefri Wael
creator: Pieter Sammy Soselisa
creator: Iriane Sosiawaty Ponto
rights: Copyright (c) 2026 Jefri Wael, Pieter Sammy Soselisa, Iriane Sosiawaty Ponto
date: 2026-01-16
publication date: 2026-01-16
starting page: 30
ending page: 37
doi: 10.37251/jske.v7i1.2414

Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia
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description: Purpose of the study: This study aims to determine the influence of bureaucratic behavior and facilities-infrastructure on community satisfaction in population administration services at the Department of Population and Civil Registration of Ambon City. Methodology: This study employed a quantitative survey approach involving community members who had directly accessed population administration services at the Department of Population and Civil Registration of Ambon City as the research subjects. Data were collected using structured Likert-scale questionnaires designed to measure bureaucratic behavior, service facilities–infrastructure, and community satisfaction, with instrument validity and reliability tested prior to analysis. The collected data were analyzed using SPSS software through descriptive statistics and multiple linear regression analysis to examine the relationships and influence among variables, supported by classical assumption tests (normality, multicollinearity, heteroskedasticity, and autocorrelation) to ensure the reliability and robustness of the regression model. Main Findings: The study concludes that bureaucratic behavior and service facilities–infrastructure play a crucial role in shaping community satisfaction with population administration services. These findings imply that public policy should prioritize not only infrastructural improvements but also bureaucratic professionalism, transparency, and responsiveness to strengthen public trust. The study contributes to public administration scholarship by emphasizing social satisfaction as a key indicator of effective and citizen-oriented public service delivery. Novelty/Originality of this study: This study offers a new integrated analysis that simultaneously examines bureaucratic behavior and facilities-infrastructure in the context of population administration services in Ambon City. It contributes to existing knowledge by presenting localized empirical evidence and highlighting the combin…
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creator: Chiquitita Anastasya Bernadine Suripatty
creator: Iriane Sosiawaty Ponto
creator: Julia Theresia Patty
rights: Copyright (c) 2026 Chiquitita Anastasya Bernadine Suripatty, Iriane Sosiawaty Ponto, Julia Theresia Patty
date: 2026-01-16
publication date: 2026-01-16
starting page: 23
ending page: 29
doi: 10.37251/jske.v7i1.2413

Impact of Job Satisfaction and Organizational Culture on Service Quality in Central Maluku Regency
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description: Purpose of the Study: This study aims to examine the influence of job satisfaction and organizational culture on improving service quality at the Investment and One-Stop Integrated Service Office of Central Maluku Regency. The focus is to determine which internal factors significantly drive better public service quality. Methodology: The study applies a quantitative approach using a survey method. Data were collected with structured questionnaires from 38 employees for the independent variables and 100 service users for service quality. Multiple regression analysis and hypothesis testing were performed using SPSS software to evaluate variable relationships. Main Findings: The results show that all independent variables collectively have a significant effect on service quality. However, partial testing indicates that only job satisfaction has a positive and significant impact on service quality. Employee performance shows a negative and non-significant effect, while organizational culture does not significantly influence service quality improvement at the Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu the Investment and One-Stop Integrated Service Office of Central Maluku Regency. Novelty/Originality of this Study: This study highlights the contrasting effects of internal organizational factors on public service quality by showing that job satisfaction is the only significant driver. The finding provides new insight into prioritizing human resource policies in public service institutions where organizational culture and employee performance may not directly enhance service outcomes.
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creator: Edward Teubun
creator: Hendry Selanno
creator: Elake Nataniel
rights: Copyright (c) 2025 Edward Teubun, Hendry Selanno, Elake Nataniel
date: 2025-11-30
publication date: 2025-11-30
starting page: 520
ending page: 528
doi: 10.37251/jske.v6i4.2330

Building Cultural Resilience and Societal Value: A Socio-Educational Analysis of Creative Entrepreneurship in the Indonesian Music Industry
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description: Purpose of the study: This study aimed to explain the role of Rafi Record within Indonesia’s music industry and its contributions to economic, cultural, and educational development. Methodology: Using a qualitative descriptive approach, data were collected through participatory observation, in-depth interviews, and documentation analysis. Rafi Record was deliberately chosen as the object of research located in Kediri City, East Java The research subjects include the founder (who also serves as managing director), musicians, vocal trainers, technical staff (arrangers, sound engineers, editors), and administrative employees involved in daily operations. Main Findings: The study reveals that Rafi Record has successfully transformed a music hobby into a multifaceted creative business encompassing production, entertainment, education, digital marketing, and intellectual property management. The transition from compact disc sales to digital distribution through YouTube and Instagram demonstrates adaptive entrepreneurship amid technological disruption. The findings highlight how micro-scale creative industries can achieve resilience and innovation by integrating cultural identity, digital literacy, and entrepreneurial management. Novelty/Originality of this study: This research contributes to the literature on creative economy and music entrepreneurship by emphasizing digital transformation and education-based business diversification as key drivers for sustainability in creative industries.
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creator: Mochamad Muchson
creator: Hariyono Hariyono
rights: Copyright (c) 2026 Mochamad Muchson, Hariyono Hariyono
date: 2026-01-14
publication date: 2026-01-14
starting page: 16
ending page: 22
doi: 10.37251/jske.v7i1.2327

Multidimensional Tourism Development Strategy as a Driver of the Creative Economy: A Study of the Pahlawan Street Center Area in Madiun City
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description: Purpose of the study: This study aims to (1) explore multidimensional tourism development strategies in the Pahlawan Street Center Area as a driver of the creative economy. (2) Examine the role of stakeholders in designing multidimensional tourism development strategies that have an impact on the creative economy. (3) Analyze the potential of multidimensional tourism in Pahlawan Street Center in supporting the development of the creative economy. (4) Social learning and cultural awareness in multidimensional tourism development. (5) Community empowerment and creative economy education. (6) Integration of multidimensional tourism and local policies as a pedagogical model. Methodology: This research uses descriptive qualitative research, data collection using non-participant observation, semi-structured interviews with 12 informants, and documentation. Data analysis uses reduction, data presentation, and conclusion drawing, while data validity uses source and method triangulation. Main Findings: The multidimensional tourism development strategy in Pahlawan Street Center is carried out through the organization of events, the formation of the Creative Economy Committee, Kawista, Dekranasda, and MSME Stands with synergy between stakeholders as planners and executors. This tourism potential supports the creative economy, cultural preservation, the formation of city identity, and multicultural education. In addition, community empowerment and creative economy education encourage independence, entrepreneurship, economic equality, and create a sustainable development model based on local policies and socio-cultural resilience. Novelty/Originality of this study: This study explores multidimensional tourism as a driver of the creative economy. The role of stakeholders and the potential of creative economy products. Social learning and cultural awareness. Community empowerment and creative economy education. The integration of multidimensional tourism and local policies as a pe…
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creator: Malik Ibrahim
creator: Nuril Endi Rahman
creator: Fajar Istikhomah
creator: Siti Komala Mutiara
rights: Copyright (c) 2025 Malik Ibrahim, Nuril Endi Rahman, Fajar Istikhomah; Siti Komala Mutiara
date: 2025-11-15
publication date: 2025-11-15
starting page: 459
ending page: 470
doi: 10.37251/jske.v6i4.2256